1. Who we are
nohosting.co.uk is a website design and build service based in Norfolk, United Kingdom. This policy explains how we collect, use, and protect your personal data when you use our website or place an order with us.
For any privacy-related queries, contact us at hello@nohosting.co.uk.
2. What data we collect
When you place an order, we collect:
- Your name and email address
- Your phone number (if provided)
- Your business name, website URL, and industry
- Your project brief and any additional information you provide
We do not collect or store your payment card details. All payments are processed securely by Stripe. Please refer to Stripe's privacy policy for details of how they handle your payment data.
3. How we use your data
We use your data solely to:
- Process and fulfil your order
- Communicate with you about your project
- Send you your order confirmation and any follow-up emails related to your build
We do not use your data for marketing purposes, and we do not sell or share your data with any third parties other than those listed in section 4.
4. Third parties
We use the following third-party services to operate our business:
- Stripe — payment processing. Your payment data is handled entirely by Stripe.
- Resend — transactional email delivery (order confirmations).
- Vercel — website hosting for your delivered site.
- Railway — backend infrastructure for order processing.
Each of these providers has their own privacy policy and data protection practices.
5. How long we keep your data
We retain your order information for up to 3 years for accounting and legal compliance purposes. After this period, your personal data will be securely deleted.
6. Your rights
Under UK GDPR, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data (subject to legal obligations)
- Object to processing of your data
To exercise any of these rights, email us at hello@nohosting.co.uk and we will respond within 30 days.
7. Cookies
Our website does not use tracking cookies or third-party analytics. We do not use Google Analytics or any similar tools. The only cookies that may be set are those strictly necessary for the Stripe payment process.
8. Security
We take reasonable technical and organisational measures to protect your personal data. Our website is served over HTTPS and all order data is transmitted securely.
9. Changes to this policy
We may update this privacy policy from time to time. The current version is always available at this URL. Continued use of our service after any changes constitutes acceptance of the updated policy.
10. Contact
For any privacy-related questions or to exercise your data rights, please contact us at hello@nohosting.co.uk.